Liang Shan Sneakers, operated from 947 Granville Payne Ave, Brooklyn, is committed to providing a seamless shopping experience. These terms and conditions govern all purchases made on our platform, applicable across the United States and internationally.
Liang Shan Sneakers
947 Granville Payne Ave, Brooklyn
New York, USA
Email:
[email protected]Phone: +1 718 – 272 – 0216
Note: This is not the return address. Refer to our 30 – day return policy for return instructions.
Our online store is accessible 24/7, though occasional maintenance closures may occur. Only purchases during operational periods are valid.
To shop with us, you must be 18 years or older and have a valid credit card we accept. Minors can purchase with guardian consent or legal authorization. All prices are in USD and, while originally inclusive of tax, customers enjoy free shipping and any applicable taxes are already factored into the final price.
- Select your desired items and add them to the shopping cart. Edit cart contents and review prices at any time.
- When ready, click the cart icon and then “Checkout”.
- Enter your information and proceed to select a shipping method.
- Choose your payment method and enter credit card details on the secure payment page. Cancel your order anytime before clicking “Finish payment”. The amount will be deducted from your account once the item(s) leave our warehouse.
We accept the following payment methods:
Upon placing an order, you’ll receive an order acknowledgment. A binding purchase agreement is established once you receive our order confirmation.
All orders are shipped free of charge via insured DHL services. You’ll receive a tracking number when your order ships.
North America: Delivery typically takes 3 – 5 business days.
P.O. Boxes: In some cases, delivery to P.O. boxes isn’t possible. We’ll contact you for an alternative address; if unavailable, the order will be cancelled.
For U.S. customers, all shipping and related fees are covered by us. There are no additional charges such as customs duties or local taxes for orders within the United States.
You have 30 days from the date of receipt to return goods. To return or exchange an item, complete the return note and follow the instructions. New item requests require a separate order.
- Return parcels to the nearest post office and record the tracking number.
- Return shipping is free for all customers.
- Parcels must be sent to the designated return address:
- Liang Shan Sneakers
947 Granville Payne Ave, Brooklyn
New York, USA
(Write “RETURN PARCEL / LIANG SHAN SNEAKERS” on the parcel)
- Include a copy of the order confirmation or other proof of purchase. A completed return form speeds up processing.
- Return items in their original condition, along with the receipt and return form explaining the reason for return.
- Once we receive and review the returned item, the refund will be credited to your original payment account.
Contact us at
[email protected] in advance if you want to change an item’s size or color for a quicker replacement process. We assume no liability for return packages until they are in our possession.
Upon receiving returned goods, we’ll inspect them and refund the full purchase amount to your original payment account. Due to varying payment provider processing times, refunds may take up to 7 working days. Contact us if it exceeds the expected time.
Note that you may lose part or all of your refund if:
- The product has been used extensively.
- It was damaged under your care.
- You handled the item beyond what’s necessary to assess its features.
- You didn’t follow withdrawal restrictions related to product sealing or type.
Your purchase is protected by relevant U.S. consumer laws. You’re entitled to a 24 – month warranty, allowing for repair, replacement, refund, or price reduction, depending on the situation. The complaint must be valid and not due to improper use.
For complaints about missing, wrong, or damaged items, contact our customer service at
[email protected] or +1 718 – 272 – 0216. Provide purchase documentation, pictures, and a description of the issue to expedite the process. Our team will respond promptly with a resolution and next – step instructions. Report issues within a reasonable time, preferably within 2 months of discovery.
