RETURN POLICY

You have 30 days to return your goods when shopping online at Liang Shan Sneakers. Your return right starts upon receipt of the goods. If you wish to change or return the item, you must complete this return note and follow the instructions. To get a new item, you must submit a new order.

 

Upon return, drop the parcel off at the nearest post office and record your tracking number.

 

Note: Return shipping costs are covered by us as we offer free shipping for all orders. Parcels must be sent to the designated return address, not to parcel shops, as we cannot pick up return packages from there.

 

You must attach a copy of the order confirmation or other proof of purchase. Additionally, including a completed return form will speed up the processing.

Return procedure

Return the package in the same condition as received. Enclose your receipt and the completed return form stating the reason for the return.

Return address

All returns in the United States must be sent to:

 

Liang Shan Sneakers
947 Granville Payne Ave, Brooklyn
New York,
USA
(Write “RETURN PARCEL / LIANG SHAN SNEAKERS WEBSHOP” on the parcel)
Email: [email protected]
Phone: +1 718 – 272 – 0216

Steps

  1. Drop the return parcel at your local postal office.
  2. Once we receive and review the parcel, the amount will be credited to the account used for the purchase.

 

Contact us at [email protected] in advance if you want to change the item’s size, color, etc. This allows us to immediately arrange for the new item from our warehouse.

 

Note: We are not liable for the return package until it is in our possession.

REFUNDS

When we receive the returned goods, we will inspect them and refund you the full purchase amount (excluding any additional charges other than the product price). The refund will be transferred to the same account used for the purchase.

 

Refunds may take up to 7 working days to appear in your account due to different processing times among payment providers. Contact us at [email protected] if the refund takes longer than expected.

IMPORTANT

You may lose all or part of your purchase amount if the product is damaged or impaired because:

 

  • You have used the product extensively
  • It was damaged while under your responsibility
  • You have handled the goods in a way that goes beyond what’s necessary to check its nature, features, and functionality
  • You haven’t followed the restrictions on the right of withdrawal related to product sealing, type, etc.

CLAIMS – IF THERE IS A PRODUCTION ERROR

Your purchase is protected by relevant U.S. consumer laws. This means you have a 24 – month warranty. Depending on the situation, you can have a faulty product repaired, replaced, get a refund, or a price reduction. Of course, the claim must be valid, and the defect should not be caused by improper use of the product or other damaging actions.

 

If you have any complaints about missing, wrong, or damaged items, please contact our customer service at [email protected] or call +1 718 – 272 – 0216.

 

We kindly ask you to provide your purchase documentation, along with pictures and a brief description of the issue when submitting a claim. This will expedite the claim – handling process.

 

Our customer service team will respond as soon as possible with a decision and instructions on the next steps.

 

You must file a complaint within a “reasonable time” after discovering the defect. We recommend contacting us as soon as possible, and within 2 months of discovering the problem.